Frequently Asked Questions
Everything you need to know about our science-backed skincare and your orders.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery progress in real-time.
What is your return policy for skincare products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund, minus shipping costs.
Are your products cruelty-free and vegan?
Yes, all products curated and sold by Cassandra Bankson are 100% cruelty-free and vegan. We are committed to ethical beauty that does not compromise on performance.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
How do I know which product is right for my skin concern?
Each product page includes a detailed breakdown of active ingredients and recommended skin types. For personalized advice, you can take our Skin Quiz or consult our science-backed blog posts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.